wp-live-chat-support-convert-chats-to-support-tickets

Hi, Cons : If I get this right, you have to use 'another' plugin from a different author just to use tickets? Why not simply integrate the whole thing into just one system and NOT use another plugin? Also, I did see sometime back that it had a desktop alert app - sadly, could not see this to try it out as that would be a game changer! Pros : Has to be the most easiest chat plugin around, setup in a matter of minutes - like this plugin! If they need a tester, I'm your man 🙂 Nice job!