{"id":354779,"date":"2026-08-17T07:07:48","date_gmt":"2026-08-17T07:07:48","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/quickdesk\/"},"modified":"2026-08-17T07:07:11","modified_gmt":"2026-08-17T07:07:11","slug":"quickdesk","status":"publish","type":"plugin","link":"https:\/\/en-au.wordpress.org\/plugins\/quickdesk\/","author":23541479,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.2.2","stable_tag":"1.2.2","tested":"7.0.4","requires":"5.7","requires_php":"7.4","requires_plugins":null,"header_name":"QuickDesk","header_author":"QuickDesk","header_description":"Adds the QuickDesk live chat widget to your site, and lets it recognise your logged-in users automatically.","assets_banners_color":"ffffff","last_updated":"2026-08-17 07:07:11","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"https:\/\/quickdesk.co.uk\/for\/wordpress","header_author_uri":"https:\/\/quickdesk.co.uk\/","rating":0,"author_block_rating":0,"active_installs":0,"downloads":46,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"1.2.2":{"tag":"1.2.2","author":"lewisgmorris","date":"2026-08-17 07:07:11"}},"upgrade_notice":{"1.2.0":"<p>Fixes the chat widget loading without its site key on WordPress 6.3 and earlier.\nIf your site runs 6.3 or older, the widget could not start a conversation before\nthis release.<\/p>","1.0.0":"<p>First release.<\/p>"},"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3650584,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3650584,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3650584,"resolution":"1544x500","location":"assets","locale":"","width":1544,"height":500},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3650584,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.2.2"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":3650584,"resolution":"1","location":"assets","locale":"","width":1310,"height":780},"screenshot-2.png":{"filename":"screenshot-2.png","revision":3650584,"resolution":"2","location":"assets","locale":"","width":2560,"height":1277},"screenshot-3.png":{"filename":"screenshot-3.png","revision":3650584,"resolution":"3","location":"assets","locale":"","width":1790,"height":1255},"screenshot-4.png":{"filename":"screenshot-4.png","revision":3650584,"resolution":"4","location":"assets","locale":"","width":1440,"height":900}},"screenshots":{"1":"Settings \u2192 QuickDesk before connecting: one button, and what the connection involves.","2":"Approving the connection in QuickDesk.","3":"Settings \u2192 QuickDesk once connected, with the logged-in user option.","4":"The chat widget on the front end."}},"plugin_section":[],"plugin_tags":[14160,4049,2379,1104,4771],"plugin_category":[47,58],"plugin_contributors":[275712],"plugin_business_model":[],"class_list":["post-354779","plugin","type-plugin","status-publish","hentry","plugin_tags-chat-widget","plugin_tags-helpdesk","plugin_tags-live-chat","plugin_tags-support","plugin_tags-tickets","plugin_category-education-and-support","plugin_category-user-management","plugin_contributors-lewisgmorris","plugin_committers-lewisgmorris"],"banners":{"banner":"https:\/\/ps.w.org\/quickdesk\/assets\/banner-772x250.png?rev=3650584","banner_2x":"https:\/\/ps.w.org\/quickdesk\/assets\/banner-1544x500.png?rev=3650584","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/quickdesk\/assets\/icon-128x128.png?rev=3650584","icon_2x":"https:\/\/ps.w.org\/quickdesk\/assets\/icon-256x256.png?rev=3650584","generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/quickdesk\/assets\/screenshot-1.png?rev=3650584","caption":"Settings \u2192 QuickDesk before connecting: one button, and what the connection involves."},{"src":"https:\/\/ps.w.org\/quickdesk\/assets\/screenshot-2.png?rev=3650584","caption":"Approving the connection in QuickDesk."},{"src":"https:\/\/ps.w.org\/quickdesk\/assets\/screenshot-3.png?rev=3650584","caption":"Settings \u2192 QuickDesk once connected, with the logged-in user option."},{"src":"https:\/\/ps.w.org\/quickdesk\/assets\/screenshot-4.png?rev=3650584","caption":"The chat widget on the front end."}],"raw_content":"<!--section=description-->\n<p>QuickDesk helps you talk to website visitors and keep every conversation in one\nshared support inbox.<\/p>\n\n<p>This plugin gives your WordPress site QuickDesk live chat without asking you to\nedit your theme or paste anything into your pages.<\/p>\n\n<ul>\n<li>Add live chat across your website with a simple guided connection.<\/li>\n<li>Read and reply to visitor messages from your QuickDesk inbox.<\/li>\n<li>Keep conversations together, so your team can see what has already been said.<\/li>\n<li>Recognise logged-in customers automatically, so they do not have to introduce\nthemselves each time they start a chat.<\/li>\n<li>Manage the greeting, colour, position and working hours from QuickDesk.<\/li>\n<\/ul>\n\n<h4>A smoother experience for returning customers<\/h4>\n\n<p>If a visitor is logged in to your WordPress site, QuickDesk can recognise them\nautomatically. Their name is ready when they open the chat and their previous\nconversations stay connected to them.<\/p>\n\n<p>You can switch this off at any time in Settings \u2192 QuickDesk. Logged-out visitors\ncan still use live chat normally.<\/p>\n\n<h4>What you need<\/h4>\n\n<p>You need a QuickDesk account. A free plan is available with no card and no time\nlimit, and every feature in this WordPress plugin works on it.<\/p>\n\n<h3>External Services<\/h3>\n\n<p>This plugin connects your site to QuickDesk, a hosted live chat and support\nplatform, in order to show the chat widget to your visitors.<\/p>\n\n<ul>\n<li>Once you have connected a workspace, front-end pages load the chat widget\nfrom https:\/\/quickdesk.co.uk\/widget\/quickdesk.js. Your public site key is\nsent so QuickDesk can return the right widget settings. As with any HTTP\nrequest, the visitor's browser also sends its IP address and user agent.\nMessage content is sent to QuickDesk only when a visitor starts a chat.<\/li>\n<li>If \"Recognise logged-in users\" is enabled, the display name, email address\nand a signed identifier of the logged-in WordPress user are sent to QuickDesk\nso the visitor does not have to introduce themselves. This never applies to\nlogged-out visitors and can be switched off.<\/li>\n<li>When you click Connect to QuickDesk, this site's address is sent to QuickDesk\nso that you can authorise the connection. Nothing is sent before you do this:\nwith no workspace connected, the plugin outputs nothing at all.<\/li>\n<li>While an administrator has Settings \u2192 QuickDesk open, this site requests\nhttps:\/\/quickdesk.co.uk\/v1\/widget\/config from your server so the screen can\nshow your greeting, your colour and whether anyone is online to reply. Only\nyour public site key is sent, no visitor data is involved, and the result is\ncached for two minutes. If your host blocks outgoing requests the screen says\nso and the widget itself is unaffected.<\/li>\n<\/ul>\n\n<p>Using this plugin requires a QuickDesk account.<\/p>\n\n<ul>\n<li>Service: https:\/\/quickdesk.co.uk\/<\/li>\n<li>Terms of service: https:\/\/quickdesk.co.uk\/terms<\/li>\n<li>Privacy policy: https:\/\/quickdesk.co.uk\/privacy<\/li>\n<\/ul>\n\n<!--section=installation-->\n<ol>\n<li>In WordPress, go to Plugins \u2192 Add New Plugin and search for <strong>QuickDesk<\/strong>.<\/li>\n<li>Press Install Now, then Activate.<\/li>\n<li>Go to Settings \u2192 QuickDesk.<\/li>\n<li>Press Connect to QuickDesk and approve the connection.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"do%20i%20have%20to%20pay%3F\"><h3>Do I have to pay?<\/h3><\/dt>\n<dd><p>No. QuickDesk has a free plan with no card and no expiry, and this plugin is\nfully functional on it. Nothing in the plugin is locked behind an upgrade.<\/p><\/dd>\n<dt id=\"what%20happens%20if%20i%20do%20not%20connect%20an%20account%3F\"><h3>What happens if I do not connect an account?<\/h3><\/dt>\n<dd><p>Nothing is added to your site and nothing is sent anywhere. The plugin is inert.<\/p><\/dd>\n<dt id=\"do%20my%20visitors%20have%20to%20be%20logged%20in%3F\"><h3>Do my visitors have to be logged in?<\/h3><\/dt>\n<dd><p>No. Logged-out visitors get the normal chat widget and can introduce themselves\nin the usual way. Recognising logged-in users is an extra, not a requirement.<\/p><\/dd>\n<dt id=\"can%20i%20change%20how%20the%20widget%20looks%20from%20wordpress%3F\"><h3>Can I change how the widget looks from WordPress?<\/h3><\/dt>\n<dd><p>No, and deliberately so. Colours, position and wording live in your QuickDesk\nsettings, so they stay the same everywhere the widget is installed. There is a\nlink to that screen on the plugin's settings page.<\/p><\/dd>\n<dt id=\"does%20this%20slow%20my%20site%20down%3F\"><h3>Does this slow my site down?<\/h3><\/dt>\n<dd><p>The widget is loaded asynchronously and mounts itself after the page has\nfinished loading, so it does not block rendering.<\/p><\/dd>\n<dt id=\"what%20does%20%E2%80%9Crecognise%20logged-in%20users%E2%80%9D%20do%3F\"><h3>What does \u201cRecognise logged-in users\u201d do?<\/h3><\/dt>\n<dd><p>It lets QuickDesk greet a signed-in customer by name and keep their chats\ntogether. It never applies to logged-out visitors, and you can switch it off at\nany time from Settings \u2192 QuickDesk.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.2.2<\/h4>\n\n<ul>\n<li>Added a direct Reconnect button when QuickDesk no longer recognises a site's\nsaved connection.<\/li>\n<\/ul>\n\n<h4>1.2.1<\/h4>\n\n<ul>\n<li>Kept simultaneous connection attempts independent and restricted the approval\nhand-off to the configured QuickDesk service.<\/li>\n<\/ul>\n\n<h4>1.2.0<\/h4>\n\n<ul>\n<li>The settings screen now shows the chat as a visitor sees it - your own\ngreeting, your own colour, on the side it really appears - along with whether\nanyone is online to reply right now, the time zone your working hours use, and\nwhether visitors can send files. It reads the same public settings a visitor's\nbrowser reads, and the screen stays complete when a host blocks outgoing\nrequests.<\/li>\n<li>Added links through to QuickDesk from the settings screen, including for sites\nthat have not connected yet.<\/li>\n<li>Fixed the chat widget loading without its site key on WordPress 6.3 and\nearlier. The widget appeared on the page but could not start a conversation.\nIt is now configured through a filter that applies on every supported\nWordPress version.<\/li>\n<\/ul>\n\n<h4>1.1.0<\/h4>\n\n<ul>\n<li>Clarified ZIP installation and hardened validation of connection credentials.<\/li>\n<\/ul>\n\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>First release: one-click connection, chat widget injection, and automatic\nrecognition of logged-in WordPress users.<\/li>\n<\/ul>","raw_excerpt":"Add live chat to your WordPress site in minutes and manage every conversation in QuickDesk.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/en-au.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/354779","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/en-au.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/en-au.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/en-au.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=354779"}],"author":[{"embeddable":true,"href":"https:\/\/en-au.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/lewisgmorris"}],"wp:attachment":[{"href":"https:\/\/en-au.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=354779"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/en-au.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=354779"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/en-au.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=354779"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/en-au.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=354779"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/en-au.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=354779"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/en-au.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=354779"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}