Replyable – Subscribe to Comments and Reply by Email

Description

Take Subscribe to Comments. Now, make it smart. And beautiful. And a good listener that accepts replies. That’s Replyable, and it’s built by Postmatic.

Comment subscriptions reimagined – for better SEO, better conversations, and easier comment management

Replyable is smart: Not all comments are created equal. Some are thoughtful, relevant, and worth sharing. Others are just a waste of time. Replyable lets your users subscribe to comments without fear – machine learning rates comments for relevance and only sends the best to subscribers.

Replyable is aware: Nobody will get too much email. As conversations get busy comments will be combined into a daily digest. Subscribe to comments is finally safe again. Or, let your users subscribe to only direct replies to their comments.

Replyable listens: Reply to any email sent from Replyable to post your response as a followup comment. No forms, no websites. It works online or offline, from anywhere. And to make comment moderation easier, authors can moderate comments with simple email commands.

Replyable plays wells with others: Replyable is compatible with all other WordPress comment plugins including Epoch, wpDiscuz, Inline Comments, Commentluv, and your current antispam and moderation workflows.

The days of one-way notifications are over. It’s time to let them hit reply.

Visit our website to learn more

Core Features

  • Subscribe to Comments modernized – rock-solid comment subscriptions which comply with all international spam laws.
  • Single-click migration from legacy Subscribe to Comments plugins.
  • Comment subscriptions reimagined – Our notifications bring along profile images, gravatars, post recaps, and display the comment in context of the larger conversation.
  • Responsive templates – rich html-based comment templates that look great on both desktop and mobile displays.
  • Fully branded, auto-adapting templates which magically mimic your active theme – it’s true. Our email templates self-adjust to match the colors, images, and typography of your theme. It’s kind of nuts.
  • Replyable strictly adheres to WordPress best practices. It uses the native commenting and user systems. We’re just a magical email gateway.
  • Users can subscribe to all comments on a post, or choose to just receive direct replies to their own comments.
  • Automatic pausing of subscriptions on chatty posts – if too many comments are happening at once subscriptions will automatically be placed on pause the users notified. They can resume their subscription with a simple command.

Premium Features (starting at $2.99/month, 30 day free trial)

  • Reply to comments without leaving your inbox – reply to any comment notification to post a followup comment. Even when offline.
  • Automatic author subscriptions – Choose to have authors and guest authors automatically subscribed to comments on their own posts. Replyable will deliver the most relevant and thoughtful comments via email (no nice post, dude notices here), and of course let them reply to send a response.
  • Moderation as a shared task – Authors can also moderate comments with simple email commands such as approve, spam, or trash. Or, just reply with a response and the comment will be approved and the reply posts, all without touching WordPress.
  • Comment Intelligence – Replyable recognizes the quality and relevance of comments and only sends the best to people who have subscribed. Comment content is scored for relevance, length, reading level, and sentiment. If it doesn’t add to the conversation, it’ll be held back and only included in a daily recap.
  • Subscription scaling for any size community – Email is great – but too much of it can be a drag. Replyable throttles notifications on chatty posts to meet the needs of the conversation. When things are quiet subscribers receive new comments as they happen. If there are more than a few new comments in the same day email is held back and grouped together into a what’s new daily digest. Best of all, direct replies are always sent immediately to keep side conversations going without bothering the larger group.
  • Outbound email delivery – stop worrying about host throttling, spam filters, and deliverability. All Replyable notices are sent via our servers and include guaranteed delivery.
  • Affordable plans for any site.

We’re serious about privacy and doing the right thing. We do not profile users, run ads, or sell data in any way and maintain a very strict privacy policy.

Screenshots

  • Replyable installs in seconds with zero configuration (you can play with settings if you want to, though). The only thing you'll notice is a little checkbox on your comment form.
  • This is what Subscribe to Comments looks like. It could use a facelift. Scroll down to see the same comment notification sent by Replyable.
  • Comment notifications for the modern day! Our templates are fully branded (your brand, not ours), adjust automatically to match your brand typography and colors, and frankly are just awesome. Notifications include gravatars, post recaps, and conversational context with inline reply buttons for each comment. Whoa.
  • A comment moderation email. Post authors are automatically subscribed to moderate comments on their own writing. From here the author can approve/spam/trash, or both approve and reply at once with a simple email reply. All without touching WordPress.
  • Replyable makes sure nobody gets too much email. Subscribers to busy posts will recieve a daily recap of only the best comments and can jump into the conversation from any place.

FAQ

What is the difference between Postmatic and Replyable? Which is right for me?

Think of Replyable as Postmatic’s over-achieving little sister. Same tech, same people, just smaller and, well, more focused. We took the most-loved features from Postmatic, refined them, and then dropped the price by 85%. Hooray!

Replyable brings all of the commenting features from Postmatic. No delivery of posts, automatic digests, or newsletters. No optin forms. No webhooks, integrations, or otherwise. Just perfect comment subscriptions for instant gains in SEO, engagement, and conversations.

I already use the paid version Postmatic. Can I switch to Replyable?

The choice is yours. If you already use Postmatic and want to stick with it you can. It contains everything you’ll find in Replyable, in addition to optins, content delivery, newsletters, digests, webhooks, and more. If none of that stuff matters to you just cancel your Postmatic service, disable the plugin, and enable Replyable instead. Your previous Postmatic comment subscriptions will work without a hitch.

I used to use the free version of Postmatic (Postmatic Basic). Where did it go and what should I do?

Postmatic Basic has been replaced by Replyable. It’s safe to switch to Replyable – your previous Postmatic subscriptions will work just fine. To learn more about what has changed visit our support site.

I already use Subscribe to Comments/Reloaded. Can I switch to Replyable?

Totally. Upon activation you’ll be invited to migrate your Subscribe to Comments subscriptions in just one click.

This is really free? Do you sell my data or run advertising?

Yes to free. No to bad stuff. We’re not in the data brokering or advertising game. Instead we’re in the business of making Replyable so good and so affordable that you’ll happily upgrade.You can help fund our development while sending your engagement through the roof by subscribing to one of our extremely affordable plans. They start at just $2.99 a month!

Is this a 3rd party commenting system?

Not at all. Replyable uses native WordPress commenting. All we do is wire up some magic to turn emails into comments, then push them to your site via the WordPress api. We even have a companion plugin, Epoch which will serve as a replacement for Disqus if you need to move back to native commenting.

How quickly do email comments post to my website

It takes Replyable six to ten seconds after you hit send to turn your email into a WordPress comment.

Reviews

Spottty tech support

Since posting the below review people at Replyable started communicating with me again and I was able to work out my issues with tech support. Because of this I have increased my rating in this review, re-titled it, and I have chosen to become a Replyable customer on the basic plan. The fact that the ball was dropped so completely for a period of time definitely leaves me with concerns, but I am giving it a try and hopefully replyable will do better in the future.

Former review:

Terrible Tech Support

The paid version Replyable is perfect for my needs, but I wanted to test it before paying a non-refundable fee for it. So I tried their one week free trial for the basic plan. However, when I did tests with friends they weren’t getting subscription messages, so I contacted technical support. At first things went pretty well. They contacted me back in a reasonable amount of time and did a few tests, but then things petered out. There was no conclusion.

Nothing got solved. The person told me to check in spam folders despite my saying that both of my testers had checked spam folders multiple days after the test.

The tech support person then gave me two weeks of additional free trial to continue testing, but when I tried to access it I couldn’t (the only way to change my settings to use it required me to pay them). This was on April 12th. I sent a message back describing my problem and asking for help but I never got a reply. Since then I have sent several follow up messages and with only two days left of this extra free trial I still haven’t received a reply or any help accessing it.

After a week of not receiving any replies I figured maybe the person helping me was sick or something, so I put in a new tech support request explaining the situation. I have not received a response to that either. I have no idea what is going on or why they aren’t getting back to me.

I think Replyable is probably a good product (the only reason I didn’t give it a one star review) and if it works for you without problems the first time, that is great, but this was a terrible tech support experience. I have wasted so much time and I am honestly really sad because I really felt that replyable was a perfect fit for my needs and now I’m going to have to rethink how I’m going to do my comment system.

Great support!

I had a question and I was able to get on chat, and someone answered right away, and knew what they were talking about. In addition, I was pulled away from the chat session and forgot about it. I returned THREE HOURS LATER and was able to continue the same chat session and get an answer to my question. That NEVER happens! These are great folks.

Love the implementation and support

Smart plugin extending native WordPress comment system in such an intuitive, intelligent way that it feels like this is how things should have worked all along. The team behind it really seems to care about their product and has been very responsive the couple times I’ve needed to contact them with little issues.

Many better options out there

They may be really good at getting their friends and family to post positive reviews for them but that’s where their skill set ends. Worst support ever and the free version is broken….does not send emails. When asked about it their response was…..”yeah, you might want to go ahead and fix that”. Ha! Seriously, that’s what they said.

Run away from this.

Use this instead….Email Subscribers

Great plugin – exceptional customer support

Jason responded quickly and his instructions made it easy for me to resolve the issue I was having. Being relatively new to WordPress, this was a huge weight off. Thanks Jason and crew. Will definitely keep up with new innovations and plugins by you. Cheers:)

The Best!

These guys are the best! I just installed the Postmatic comments plugin, had a small glitch (unrelated to Postmatic), and got on a Postmatic live-chat with Jason L., who helped me fix it within, I’m not kidding, less than one minute.

Great comments plugin, awesome support, couldn’t be happier. Five Stars!

As the Staples “That Was Easy” button says, THAT WAS EASY! Thank you!

Read all 64 reviews

Contributors & Developers

“Replyable – Subscribe to Comments and Reply by Email” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

2.2.1

  • Tested for WordPress 4.8 compatability

2.2

  • NEW: Choose to automatically subscribe authors to comments on their own posts (Daily Discourse and above)
  • NEW: Replies-only mode. Comment subscriptions can be configured to send direct replies only to subscribers. Use caution, this will break your conversations up into silos (lots of side conversations and less cohesive overall), but is a good fit for very large sites. This can be activated from the settings > replyable > configure comments screen.
  • NEW: Replies-only + Daily Digest mode. This has the effect of sending direct comment replies only in addition to daily comment summaries to subscribed users. You can be activated by setting Flood Control to 1. See our blog for more info.
  • NEW: Inbox previews in Gmail and most desktop email clients. Subscribers can now see your sitename, post title, and excerpt all from their inbox, before opening an emailed post. Comment subscribers can see the first few lines of the new comment. See our blog for more info.

2.1.5

  • Fixed an error in which notices when subscriptions are being paused (Flood Control) were not sending correctly.
  • Fixed Freemius error when upgrading.
  • We adjusted the minimum number of comments to trigger flood control. You can now set it down to 2 (which is essentially off).

2.1.4

  • The checkbox to remove Replyable branding wasn’t sticking properly. Fixed.
  • Misc UI tweaks in wp-admin
  • Bug fixes for legacy Postmatic Basic users

2.1.3

2.1.2

  • We made an update to the tooltip hover on the comment form. It should be compatible with more themes and devices.
  • We’ve cleaned up the menus and some general plugin UI tweaks. 65% fewer menu items!
  • Fixed a bug in which authors were receiving upgrade notice on paid plans. Sorry about that.
  • Legacy Postmatic Premium users would in some cases have their full header image showing in Replyable emails. We fixed that.
  • We fixed a bug in which the customized email footer text was not working properly on paid plans.

2.1

Postmatic Basic is now Replyable. Same people, same technology, but a more focused feature set. To learn about what you gain and what you lose please visit our support site.