When I consider the fact that this plugin has not been updated for over 2 years I should have followed that warning. This looks like a great plan and deal on the surface but once they get ahold of you, they try to upsale you into a much bigger subscription you could ever need. Worse, I got tickets from customers, but because of faulty Single Sign On (SSO), I could not get them because each time I signed on I was redirected to a 404 on my own site. I went back and forth with the support people, Aswin George US, and Hariharan Bharathwaj and there responses were extremely general, to the point of being submissive, while the information they provided in their short responses demonstrated that they did not fully understand the problem. So I now must deal with negative responses from customers I could not answer because I never had access to their email/ticket submissions!
I am ripping the plugin out and not looking back. What a waste of time.