Knowledge Base for Documentation and FAQs

Description

The best WordPress Knowledge Base plugin

Instantly create an online self-service Knowledge Base for your users, customers and employees.

✅ Why Choose Echo Knowledge Base?

  • It’s an easy-to-use plugin for your WordPress website.
  • Choose from ready to use professional designs.
  • Match your theme with a simple visual Editor, no coding required.
  • Organize your articles and categories into five levels of hierarchy.
  • All essential features are free, plus get access control and more with add-ons.
  • Friendly and timely support from our team.

Layouts
* Basic Layout – Demo 1 here
* Basic Layout – Demo 2 here
* Tabs Layout – Demo 3 here (Multi Product Example)
* Tabs Layout – Demo 4 here (Multi Product Example)
* Category Layout – Demo 5 here

See our knowledgebase documentation here

✅ KEY FEATURES

  • Set up in 5 minutes
  • Organize your documentation by team, product, and service using the Tabs Layout
  • Coded for best SEO results
  • Fast search bar with listed results
  • Five levels of hierarchical documentation
  • Ordering of articles and categories alphabetically, chronologically, or in any other order
  • Add tags, breadcrumb, back button, and comments to your documents
  • Navigation sidebar listing categories and articles
  • Includes auto-generated TOC
  • Supports RTL, WCAG accessibility, WPML and Polylang
  • Responsive design that works with any theme
  • Shortcode and templates designed for Frequently Asked Questions

💡 EASY TO STYLE WITH PRE-MADE DESIGNS

  • Choose from 26 professional pre-made designs, no coding required.
  • Enjoy a variety of colors, styles, and layouts.
  • Switch between designs with a single click.
  • Choose from Basic, Tabs, and Category Focused Layouts.

💡 WORKS WITH BUILDERS

  • Compatible with Elementor and Templates
  • Works with Beaver Builder, Divi, Visual Composer, and others.

💡 HIGHLY CUSTOMIZABLE

  • Enjoy an easy and simple visual Editor.
  • Change any text labels shown on the front-end.
  • Set colors, styles and enable or disable features.
  • Change typography (font family and size) for article and category names, TOC, breadcrumbs, and more.

💡 HELP DIALOG INTEGRATION

The free Help Dialog plugin offers a chatbot-like dialog for better customer support and increased leads and sales. The Help Dialog shows FAQs, search, and a contact form. Learn More

🚀 Add-ons Features

  • Control access and permissions based on groups, WordPress users and roles, and custom roles.
  • Control public and private articles and who can read, write, and edit articles.
  • Create multiple Knowledge Bases with separate articles, categories, tags, and more.
  • Create Sidebar and Grid layouts.
  • Import articles and categories.
  • Vote on articles, add a feedback form, and learn from analytics.
  • Use widgets and shortcodes for categories, articles, and the search bar.
  • Replace articles with PDFs, external docs, video links, and more.
  • Filter search by category.
  • Use Advanced search analytics to determine the most popular and empty searches.
  • Migrate, create and copy articles and images from your Knowledge Base.

Use Cases

  • Frequently Asked Questions (FAQs)
  • Internal knowledge base for company employees and teams on an intranet
  • External knowledge base for customers
  • Products and services documentation
  • Product manuals
  • E-commerce websites
  • Standards and policies at government agencies
  • Schools and colleges (eLearning)

Enjoy many other features to help you build better documentation:

  • Linking Categories to the Category Archive Page
  • Counter of articles in categories
  • Customizable article slug to include category name
  • Controlling the length of the list of articles under each category.
  • Upload custom images for categories
  • Developer hooks into article output.
  • And much more.

💡 GO FURTHER WITH ADD-ONS

PRO Bundle
See our PRO Bundle.

Access Manager
Access Manager allows administrators, companies, and organizations to control and restrict access to their private Knowledge Base based on WordPress user accounts. Grant permission using roles and groups.

Elegant Layouts
Elegant Layouts adds Grid and Sidebar Layouts. Use Grid Layout or Sidebar Layout for KB Main page or combine Basic, Tabs, Grid and Sidebar layouts in a variety ways. Learn More.

Multiple Knowledge Bases
Create Multiple Knowledge Bases, one for each product, service, topic or department. Each Knowledgebase has separate articles, URLs, KB Main Page and admin screens. Learn More.

Advanced Search
Enhance users search experience and view search analytics including popular searches and no results searches. Learn More.

Article Rating and Feedback
Let your readers rate the quality of your articles and submit insightful feedback. Utilize analytics on the most and least rated articles. Learn More.

Widgets
Add Knowledgebase Search, Most Recent Articles and other Widgets and Shortcodes to your articles, sidebars and pages. Learn More.

Links Editor for PDFs and More
Set Articles to link to PDFs, pages, posts and websites. Learn More.

Articles Import and Export
Import and export articles and their content, comments, categories, tags, and attachments. Migrate and copy articles between KBs. Edit articles outside of WordPress. Learn More.

  • (PRO) Grid Layout – Demo 5 here
  • (PRO) Sidebar Layout – Demo 8 here
  • (PRO) Links – Demo 9 here

OUR FREE COMPLEMENTARY PLUGINS

✅ The Help Dialog offers a chatbot-like dialog for better customer support and increased leads and sales. The Help Dialog includes FAQs, search, and a contact form. Learn More

Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More

Show IDs reveals IDs on admin screens, including posts, pages, custom post types and taxonomies, and others. Learn More

✅ The Content Down Arrow is coming soon.

Screenshots

  • Basic Layout example with images

  • Tabs Layout example with images

  • Categories Focused Layout example with icons

  • Article page with breadcrumb, back button, print button, Table of Content, widgets, and more

  • Styles for Category Archive Page

  • Drag and drop to reorder articles and categories

  • Change colors and styles easily in KB visual Editor

  • Adjust the width and content of sidebars with KB visual Editor

  • PRO version: Advanced Search with analytics showing popular and not-found searches

  • PRO version: Elegant Layouts with Category sidebar and list of articles

  • PRO version: Access Manager to restrict access to knowledge base content

  • PRO version: Advanced Search and Sidebar from Elegant Layouts

  • Tabs Layout example

Blocks

This plugin provides 1 block.

  • Knowledge Base for Documentation and FAQs

Installation

You can install the Knowledge Base for Documents and FAQs from your WordPress Dashboard or manually upload it through FTP.

OPTION 1: Install Knowledgebase Plugin from WordPress Dashboard

  1. Navigate to Plugins -> Add New.
  2. Search for ‘Knowledge Base for Documents and FAQs’ and install the plugin.
  3. Activate the plugin in the Plugins menu.
  4. Optional step: configure the plugin in the Admin menu, in Knowledge Base -> KB Configuration page.

OPTION 2: Manually Upload Plugin Files

  1. Download the plugin file from the plugin page: echo-knowledge-base.zip.
  2. Unzip the file echo-knowledge-base.zip.
  3. Upload the ‘echo-knowledge-base’ folder to your ‘/wp-content/plugins’ directory (do not rename the folder).
  4. Optional step: configure the plugin in the Admin menu, in Knowledge Base -> KB Configuration page.

FAQ

Where can I find complete documentation on your knowledgebase?

Full searchable docs can be found at Knowledge Base

Reviews

June 13, 2022
We tried a half-dozen knowledge base and help desk plugins. For our project, the best solution was the Echo Knowledge Base with the Basic Add-ons and related Creative Add-ons. Some of the functionality we like: the search tool is fast and accurate a tree-view of all categories and articles is available sub-categories are supported page-level table-of-contents widget floats along with each article can modify look of pages using either built-in editor or CSS styles The support has been top-notch. I've sent a few tech support emails to them, and they've all been answered within 24-48 hours. One was a bug-report, which they fixed and posted a new version in about a week (excellent). A few were enhancement requests, two of which they said they'd attempt to get to, and another they showed me a nice work-around for. In addition, they appear to be actively working on improvements to the product, which is important to the success of any software project.
March 2, 2022
There's nothing NOT to love about this plugin. It is really on point, easily and intuitively understandable and even if you have a question the support is there for you in a very quick an professional way. Would give more stars if it was possible. Thank you for this great plugin!
February 22, 2022
We use Echo Knowledge Base for a growing catalog of important articles. EKB has a broad feature set that becomes much more robust when you utilize their shortcodes to embed their functionality into other pages. Recently we had a need to make a directory of our articles, but our finished product may be in the thousands, and we don't want to manually do that. I submitted a feature request, and within the month the developers had a shortcode for us that did exactly what we need. This plugin is worth the money, I can't say enough about how great they are at EKB!
Read all 72 reviews

Contributors & Developers

“Knowledge Base for Documentation and FAQs” is open source software. The following people have contributed to this plugin.

Contributors

“Knowledge Base for Documentation and FAQs” has been translated into 13 locales. Thank you to the translators for their contributions.

Translate “Knowledge Base for Documentation and FAQs” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

9.11.0

Release Date: June 25, 2022

  • Update: Option to show article title with Current Template
  • Fix: Cleanup and minor fixes

9.10.0

Release Date: May 23, 2022

  • New: Convert Posts and CPTs to KB Articles
  • New: KB Block Theme template
  • New: Article list indentation
  • Update: WordPress 6.0
  • Update: list available shortcodes and widgets
  • Fix: Cleanup and minor fixes

9.3.0

Release Date: Apr 2, 2022

  • New: Convert Posts and CPTs to KB Articles
  • New: Add backend mode to the Editor
  • Fix: Article content output for Current Template
  • Fix: Cleanup and minor fixes

9.2.1

Release Date: Mar 5, 2022

  • Fix: Article content output for KB Template
  • Fix: Cleanup and minor fixes

9.2.0

Release Date: Feb 25, 2022

  • Update: Article content output for KB Template
  • Fix: Cleanup and minor fixes

9.1.0

Release Date: Feb 18, 2022

  • New: Articles Index Directory shortcode
  • Fix: Cleanup and minor fixes

9.0.2

Release Date: Feb 2, 2022

  • Fix: Category private articles query.

9.0.1

Release Date: Jan 31, 2022

  • Fix: Revert change to article content output.

9.0.0

Release Date: Jan 30, 2022

  • New: navigation sidebar with categories and articles
  • Update: Various fixes and improvements.

8.4.0

Release Date: Nov 26, 2021

  • New: control speed of TOC scrolling
  • Update: Add import/export add-on links
  • Update: Allow private articles
  • Update: Various fixes and improvements.

8.3.0

Release Date: Nov 11, 2021

  • Update: Setup Wizard improvements.
  • Update: Various fixes and improvements.

8.2.2

Release Date: Oct 12, 2021

  • Fix: search finds only publish posts
  • Fix: Cleanup and minor fixes

8.2.1

Release Date: Sep 30, 2021

  • Update: resolve rare update issue

8.2.0

Release Date: Sep 30, 2021

  • Update: Add more access control settings
  • Fix: Cleanup and minor fixes

8.1.1

Release Date: Sep 17, 2021

  • Fix: Issue with post being array
  • Fix: Cleanup and minor fixes

8.1.0

Release Date: Sep 16, 2021

Changes:
* New: Access control – choose what Authors and Editors can change and if they can view analytics
* New: On the Category Archive Page, the author, date and category can be turned on or off
* New: Option to include or exclude articles in child categories on Category Archive Page
* Fix: Cleanup and minor fixes

8.0.1

Release Date: Aug 19, 2021

Changes:
* Update: do not include articles in child categories on Category Archive Page
* Fix: Cleanup and minor fixes

7.7.0

Release Date: May 20, 2021

Changes:
* New: Typography font options for text
* New: Custom icons for sub-categories in Categories Layout
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.6.0

Release Date: May 2, 2021

Changes:
* Update: Accessibility
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.5.0

Release Date: Apr 9, 2021

Changes:
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.4.0

Release Date: Mar 27, 2021

Changes:
* New: Search hit and miss counter
* Update: RTL compability
* Fix: Cleanup and minor fixes

7.3.1

Release Date: Feb 28, 2021

Changes:
* Fix: Issue with Multi-network and editor

7.3.0

Release Date: Feb 28, 2021

Changes:
* Update: preparation for WordPress 5.7
* Update: theme presets
* Fix: Cleanup and minor fixes

7.2.1

Release Date: Feb 5, 2021

Changes:
* Fix: Frontend Editor loading
* Fix: Cleanup and minor fixes